Location: Ibadan, Nigeria
Job Description
Role purpose
The Merchant Success Officer is responsible for turning newly acquired enterprise parents and their outlet networks into active, stable, and product-using Kolomoni clients. The role focuses on onboarding quality, implementation readiness, first inflow, first live transaction, and early usage stability across the first 30, 60, and 90 days.
Key responsibilities
• Coordinate documentation readiness, account setup, settlement mapping, and implementation milestones.
• Drive first inflow, first transaction, first settlement, and other agreed activation thresholds.
• Track outlet activation daily and escalate accounts that remain signed but inactive.
• Coach clients through live usage and hand over stable accounts into longer-term portfolio management.
• Capture onboarding friction points and feed them back into Product, CX, and Operations.
Key deliverables
- High 30/60/90-day activation outcomes.
- Low signed-but-inactive ratios and lower early-stage churn.
- Clean implementation records and disciplined handover into account management.
Requirements
- 3–6+ years in activation, onboarding, client implementation, customer success, or merchant support.
- Strong checklist discipline, patience, urgency, and clarity in client guidance.
- Ability to coordinate across Operations, Compliance, Technology, and CX.
- Experience in fintech industry.
Benefits
Industry Standard
Disclaimer
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